Billing Terms & Conditions

These Billing Terms and Conditions explain how payments are processed when making a purchase from FaeryWoods.

1. Accepted Payment Methods

FaeryWoods provides several secure payment options to make checkout convenient and safe, including:

  • Credit and debit cards (Visa, Mastercard, American Express, Discover)

  • PayPal

  • Apple Pay

  • Google Pay

  • Additional payment methods that may be available at checkout depending on provider support

All transactions are processed in United States Dollars (USD).

Payment options may change or be updated based on availability from our payment processors.

2. Payment Requirements

  • Full payment is required at the time of purchase.

  • Orders will only be processed once payment has been successfully authorized.

  • If a payment is declined, reversed, or fails, the order will not be completed or fulfilled.

3. Pricing and Currency

  • All prices listed on faerywoods.com are displayed in USD.

  • Prices may be updated or changed at any time without prior notice.

  • Any applicable taxes, fees, or shipping charges (if applicable) will be calculated and displayed at checkout before payment is completed.

  • Once an order is placed and confirmed, pricing for that order will not change.

4. Secure Payment Processing

FaeryWoods uses secure payment gateways and encryption technology to protect your payment information during checkout.

We do not store or have access to full credit card or payment details at any time. All transactions are securely processed through trusted third-party payment providers.

5. Refunds and Chargebacks

  • Refunds are issued in accordance with our Refund & Return Policy.

  • Approved refunds are returned to the original payment method used at checkout.

  • Customers are encouraged to contact us first before initiating a chargeback so we can help resolve any issues.

  • We reserve the right to dispute chargebacks that are determined to be fraudulent or improper.

6. Customer Support & Issue Resolution

If you experience any issues with billing or payments, please contact us so we can assist you directly.

Email: info@faerywoods.com

7. Fraud Prevention

To protect our customers and business, FaeryWoods reserves the right to take action on orders that appear suspicious or potentially fraudulent.

We may:

  • Cancel or temporarily hold orders flagged for unusual or unauthorized activity

  • Request additional verification for certain transactions

  • Decline orders that cannot be verified as legitimate

These measures help maintain a safe and secure shopping environment.

8. Contact Information

FaeryWoods
180 Progress Avenue
Springfield, MA 01104
United States

Email: info@faerywoods.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

Average Response Time: 1–2 Business Days