Privacy Policy

Last Updated: June 19, 2026

FaeryWoods ("FaeryWoods," "we," "us," or "our") respects your privacy and is committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit faerywoods.com, make a purchase, create an account, contact us, or otherwise use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our business practices, technology, legal obligations, or other operational requirements. Any revisions will be posted on this page along with an updated revision date. We encourage you to review this policy periodically to stay informed about how we handle your information.

Information We Collect

Information You Provide Directly

When interacting with our website or services, you may provide us with personal information such as:

  • Name

  • Email address

  • Billing address

  • Shipping address

  • Phone number (if voluntarily provided)

  • Payment and order information

  • Account login credentials

  • Customer service inquiries and communications

Information Collected Automatically

Certain information may be collected automatically when you browse our website, including:

  • IP address

  • Browser type and settings

  • Device information

  • Operating system

  • Website activity and usage data

  • Referring and exit pages

  • Date and time of visits

This information helps us improve website functionality, security, and user experience.

Information from Third Parties

We may receive information from trusted third-party providers, including payment processors, shipping carriers, analytics providers, advertising partners, and social media platforms when necessary to operate and improve our services.

How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders

  • Managing payments and transactions

  • Providing customer support

  • Sending order confirmations and shipping updates

  • Responding to inquiries and requests

  • Improving website performance and functionality

  • Preventing fraudulent or unauthorized activity

  • Conducting analytics and business operations

  • Sending promotional communications where permitted by applicable law

  • Complying with legal and regulatory obligations

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember preferences, analyze website traffic, and improve our services.

Most browsers allow you to control or disable cookies through their settings. Please note that disabling certain cookies may affect the functionality of some areas of the website.

How We Share Information

We may share personal information with trusted third parties in the following circumstances:

Service Providers

We work with third-party companies that help us operate our business, including payment processing, shipping, hosting, analytics, customer support, and website maintenance.

Marketing and Advertising Partners

We may share limited information with partners who assist us in marketing, advertising, and measuring campaign effectiveness, subject to applicable laws.

Legal Compliance

Information may be disclosed when required by law, court order, legal process, or when necessary to protect our rights, customers, property, or business operations.

Business Transactions

If FaeryWoods is involved in a merger, acquisition, sale of assets, or business restructuring, customer information may be transferred as part of that transaction.

We do not sell personal information for monetary compensation.

Third-Party Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, security, or content of those websites. We recommend reviewing the privacy policies of any external sites you visit.

Children's Privacy

FaeryWoods does not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been submitted by a child without appropriate consent, we will take reasonable steps to remove the information from our records.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, misuse, disclosure, or alteration. However, no method of transmitting or storing data electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services

  • Maintain business and accounting records

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements and policies

When information is no longer required, we take reasonable measures to securely delete or anonymize it.

Your Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

  • Access the information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of personal information

  • Restrict or object to certain processing activities

  • Request a copy of your personal data

  • Withdraw consent where applicable

  • Submit a complaint to an appropriate regulatory authority

To exercise any applicable rights, please contact us using the information listed below. We may request verification of identity before fulfilling certain requests.

International Users

If you access our website from outside the United States, your information may be transferred to, processed, or stored in countries where privacy laws may differ from those of your jurisdiction. By using our services, you consent to such transfers where legally permitted.

Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

FaeryWoods

180 Progress Avenue
Springfield, MA 01104
United States

Email: info@faerywoods.com

Website: faerywoods.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

Average Response Time: 1–2 Business Days