At FaeryWoods, we are committed to providing a smooth and reliable shopping experience, including clear and transparent shipping practices. We offer free shipping on all orders within the United States.
Shipping Locations
We currently ship within the United States only. Orders outside of this region are not supported at this time.
Delivery Times
Below are the estimated timelines for order processing and delivery:
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Order Cutoff Time: 5:00 PM Eastern Time (ET), Monday–Friday. Orders placed after this time will begin processing on the next business day.
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Order Processing Time: 1–2 business days (Monday–Friday). During this time, we prepare and package your order for shipment.
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Transit Time: 5–7 business days (Monday–Friday) once the order has shipped.
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Estimated Delivery Time: 6–9 business days total.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.
Carrier Services
We use trusted shipping carriers to deliver all orders safely and efficiently, including:
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USPS
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UPS
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FedEx
Carrier selection may vary depending on the destination and order logistics.
Shipping Costs
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Free Shipping: All orders within the United States qualify for free standard shipping with no minimum purchase required.
Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible so we can assist you in resolving the issue.
FaeryWoods is not responsible for delays caused by carriers, incorrect address entry, weather conditions, or other factors outside of our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your shipment’s progress in real time.
If you do not receive tracking information within a reasonable timeframe after processing, please contact our support team.
Questions?
For assistance, please visit our FAQ page or contact customer support.
Contact Information
FaeryWoods
180 Progress Avenue
Springfield, MA 01104
United States
Email: info@faerywoods.com
Website: faerywoods.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Average Response Time: 1–2 Business Days