At FaeryWoods, we want you to feel confident when shopping with us. If you're not fully satisfied with your purchase, we offer a simple return process designed to make things easy.
30-Day Return Policy
You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and returned with all original packaging, tags, accessories, and included materials.
We do not charge any restocking fees for approved returns.
Return Eligibility
To qualify for a return, the following conditions must be met:
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The return request is submitted within 30 days of the delivery date.
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The item has not been used, damaged, modified, or altered.
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All original packaging, labels, accessories, and documentation are included.
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The item is not designated as a non-returnable product.
Return Shipping Costs
Damaged, Defective, or Incorrect Orders
If you receive a product that is damaged, defective, or different from what you ordered, FaeryWoods will cover the return shipping costs. Please contact us as soon as possible and provide photos when applicable so we can assist you promptly.
Returns for Other Reasons
If you wish to return an item because you changed your mind, ordered the wrong product, selected the wrong size, or no longer need it, you will be responsible for the return shipping expenses. Original shipping charges are non-refundable.
How to Start a Return
Step 1: Contact Customer Support
Email us at info@faerywoods.com with your order number and a brief description of the reason for your return.
Step 2: Package the Item
Carefully pack the item using its original packaging whenever possible. Be sure to include any accessories, tags, manuals, and other materials that came with the product.
Step 3: Return the Product
Once your request has been reviewed and approved, we will provide instructions for returning the item to us.
Refunds
Inspection Process
All returned items are inspected upon arrival to confirm they meet the requirements outlined in this policy.
Refund Processing
After your return has been approved, a refund will be issued to the original payment method used for the purchase. Refunds are typically processed within 5–10 business days, though timing may vary depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size, color, or variation, please contact our support team. We will do our best to accommodate exchange requests based on product availability.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, customization, or other specific circumstances. Any products that cannot be returned will be clearly identified on the product page before purchase.
Need Help?
You may find answers to common questions on our FAQ page. If you need additional assistance, our customer support team is always happy to help.
Contact Information
FaeryWoods
180 Progress Avenue
Springfield, MA 01104
United States
Email: info@faerywoods.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Average Response Time: 1–2 Business Days